Energy assistance programs
Energy assistance programs help eligible customers in all of our service areas pay their home heating costs with the help of various local, state, and federal agencies.
Natural Gas Financial Help - Residential - Illinois Gas - Liberty
Need help paying your utility bills? We're here to help.
We have payment and assistance options that may work for you. Don’t hesitate. Reach out to our Customer Care team at 1-855-872-3242 to determine if you are eligible for a payment arrangement. The links below offer information about additional financial assistance programs and how you can apply.
Getting Started
Find out more about Illinois’ financial assistance programs and how you can apply, or support those in need.
Friendly Follow-Up program
This voluntary program is for seniors, disabled, and seriously ill customers. It provides a way to make sure a third party is also notified when you receive a bill or notice of disconnection.
Overdue bill options
If you’re ever having trouble paying your bill on time, please let us know right away. Depending on your eligibility, we may be able to grant you a credit extension or special payment agreement.
Agency login
This section is for the use of the government and non-profit agencies that provide assistance to customers who need help paying their utility bills.
Community Energy Assistance Program
You can help the elderly, people with disabilities, and families in need to keep their homes warm by donating to your community's tax deductible energy assistance program.