Sample Bill
Alongside the launch of a new My Account experience, you’ll notice a new, easier-to-read bill. The new bill will have an enhanced usage graph, and key information will be easier to find.
New Customer Experience - Residential - IL Gas - Liberty
Welcome to My Account
Important billing impact information below.
Liberty has introduced a new and improved My Account self-service portal. This platform provides online access to account information, usage information and billing and payment options, making it easier to do business with Liberty and making your service more convenient.
Register for My Account / Log inFind your new account number
My Account registrations and notifications
Enabling notifications only
With the new My Account, you can:
- View and pay your bill online.
- Choose your account notification preferences – email or text message – and when you want to receive them.
- Sign up for paperless billing to view and pay your bills securely online.
- Set up automatic payments using your bank account, so you don’t have to worry about missing a payment.
- View your usage with easy-to-read graphs, helping you better manage your usage.
Have questions?
How can I find my new account number?
Your new account number is located on your Liberty bill.
You may also find your new account number by using our lookup tool – input your old account number to find your new number. This number can be used to sign up for My Account, and update your automatic payments made through your bank account.
With my account number changing, am I required to change anything for the recurring payment already set up through my bank account?
If you have automatic payments set up through your bank, you will need to update the information with your Liberty new account number. You can locate your new account number on your October bill or by using our lookup tool! Note you will be required to input your old account number in order to retrieve your new account number.
I currently have Paperless Billing. How will this change affect my Paperless Billing?
You will still be enrolled in Paperless Billing. If you wish to take advantage of our new My Account self-service portal, you will be required to register as a new user. Note: You will not see any bills in My Account until your first bill is rendered after October 9, 2023.
I currently have Automatic Payments with Liberty. How will this change affect my Automatic Payments?
Your auto pay will continue but the dates for your auto payment will change. Please review the bills you receive in October and November to understand the adjusted bill payment dates.
I was previously enrolled in My Account. What will change for me?
The previous My Account service has been retired. We hope you’ll sign up for the new My Account and enjoy a much-improved customer experience. You’ll need to register as a new user. Your existing login information will not work with the new system.
If I want to enroll in Paperless Billing or Automatic Payments, what do I need to do?
To enroll in Paperless Billing or Automatic Payments, you will need to sign up for My Account. These are two of the many benefits offered through our new customer portal. To enroll, you may use your new or old account number. Your new account number will be provided on your October bill, or you can use our lookup tool.
Can I make a one-time payment if I am not registered for My Account?
Yes. You can still make one-time payments through Kubra EZ-PAY, even if you choose not to sign up for My Account.
Is there a fee for one-time payments?
No. There are no fees charged to customers making a one-time payment to Liberty using a credit card (Visa, MasterCard, American Express) or bank account.
Is my bill history available in the new My Account?
Beginning with your October 2023 bill, the new My Account portal will build history going forward.
Are there any expected changes to the Budget Billing program?
The Budget Billing program will continue as it does today, allowing you to spread out payments over the year by calculating your monthly payment for usage based on your previous 12-month history.
Is the mobile app compatible with tablets?
No. The mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer.
Which web browsers are supported by My Account?
The supported web browsers include Chrome, Firefox, Edge, Safari mobile, Chrome mobile.
For mobile OS devices (Apple and Google approved devices only): iOS and Android.
I receive my Liberty bill through a bill aggregator. Will my bill still be available through this service?
Please reach out to your provider directly. If they require your new account number, please use our account look up tool.