Requirements for New Customers in Illinois

To apply for new service, please call our Customer Service team at 1-855-872-3242.

Contact Us

Please be prepared to provide the following information or answers to the following questions in order to complete your request:

• Service address
• Are you the owner of the property?
  • If you are not the owner, please provide the name, phone number and address of the owner/landlord.
• Are you a previous customer?
  • If yes, please provide your name and the address where your previous account was located.
  • Do we need to stop service at this address?
• You will be asked to provide the following information (where applicable) for the primary person responsible for the account:
  • Full name
  • Social Security Number
  • Date of birth
  • Cell phone number
  • Email address
  • Present employer
  • Employer’s phone number
  • Length of employment with current employer
  • Previous address

Note: If you want to add information for a secondary account holder, such as a spouse or roommate, you will be asked to provide the same information as above for that account holder

• Do you intend to use natural gas service for any or all of the following:
  • Hot water
  • Cooking
  • Heat
  • Other
• New customers also have the opportunity to contribute to the Illinois Community Energy Assistance Program, a way to help other in need to pay their monthly gas bill.

Information for Landlords

We ask landlords to complete a Default Agreement in order to ensure continued service when a vacates a premises. Please review and complete the attached agreement and return it to Liberty at 2751 N. High Street, Jackson, MO 63755 or via fax: 573-243-1531.

Download Form